Please Read Our Store Policy

To protect our customers, we verify the credit card number, 3-digit card verification number, bank, address, and phone number. If any of these do not match, we attempt to contact the customer. If this is not possible, we do not ship the order and the transaction is reported to the credit card company.

All our items are sold as a final sale. Before 3 days have elapsed, please contact us for a case to case basis return, exchange, or store credit. After 3 days, you own the item.

We are not responsible for items sent without a return authorization. There may be a $25 or 15% restocking fee for any items returned with prior authorization. Customer pays all shipping costs. Returned items that are damaged will be the responsibility of the person returning the item. Approved returns MUST be received within 7 days or the item will not be accepted for return.

Any instruments exchanged for any other instrument will incur a $15 exchange fee.

For Holiday Purchases, you have 3 days from the Holiday (such as Easter, Chanukah, Christmas) to request refund/exchanges. Policy continues to apply as stated above. Please indicate your purchase is a holiday gift in the "Special Instruction" box on the order form.

New items received damaged are replaced or repaired at NO CHARGE. Please call 317-493-8036 upon receipt to report the damaged item. No merchandise is acceptable for refund after 3 days.

Some pictures are representative of the item shown and NOT the actual item.

We cannot guarantee shipping transit time. All in-stock orders are shipped within 48 hours of receipt, unless otherwise notified. All requests for expedited shipping (Next Day Air, 2nd Day Air, 3-Day Ground) may not be able to be accommodated. Adjustments will be made accordingly. You will receive an email notification with tracking information (valid email address must be provided).

Shipping cost provided at time of order is only an estimate. Shipping costs are based on method of shipment, weight and box dimensions. Customer will be notified either by phone or email if the actual shipping cost differs from the estimate by more than $10.00.

Certain items are not guaranteed by the manufacturer and are not guaranteed by Extra Musical. These are: drum sticks, drum heads, strings, tambourines and similar items. Certain items are not returnable due to US State Board of Health laws. These are: mouthpieces, harmonicas, woodwind recorders, penny whistles, pan pipes and similar items. Certain items are not returnable due to the nature of the item. These are: music books, instruction books, kits with instruction books, videos, cassettes and similar items. Special order items are not returnable. Please note there are no exceptions to non returnable items.

All brand names and trademarks are property of their respective owners.

All prices and specifications subject to change without notice.

Questions? Call us at 317-493-8036.